Refund and Dispute Policy

1.1 Eligibility for Refunds

Refunds may be available under the following circumstances:

• Service interruptions or technical failures preventing postcard delivery
• Incorrect delivery due to our error (e.g., wrong address printing)
• Quality issues with physical postcards (printing defects, damage)
• Order processing errors or unauthorized charges
• Cancellation requests submitted within 14 days of purchase, provided no postcards have been printed

1.2 Non-Refundable Items

The following are not eligible for refunds:

• Individual postcard orders once printing has commenced
• Orders beyond the 14-day cancellation window
• Postcards delayed due to postal service disruptions
• Failure to update recipient address before printing

1.3 Refund Process

To request a refund:

• Contact support@posttoforever.com with your order details
• Provide any relevant documentation (photos, error messages, etc.)
• Allow up to 5 business days for review
• Approved refunds will be processed via the original payment method

Since PostToForever is a one-time purchase service, once an order is confirmed, cancellations may not result in a refund. However, if you experience any issues with your order, please contact us immediately.

• Orders are processed immediately after purchase
• No partial refunds for orders once printing has begun
• Postcards already scheduled for printing will be delivered regardless of cancellation requests

3.1 Filing a Dispute

For issues related to service quality or delivery:

• Email support@posttoforever.com with details of your concern
• Include your order number and any relevant documentation
• Allow 2 business days for an initial response
• Disputes will be handled in accordance with these policies and our Terms and Conditions

3.2 Resolution Process

• Initial review by our customer service team
• Escalation to management if needed
• Resolution typically within 7 business days
• If unresolved, we may offer third-party mediation

• All payments are processed securely through Stripe
• Transactions are in USD unless specified otherwise
• Billing disputes must be reported within 30 days of the charge
• Chargeback fees may apply for invalid disputes

For refund and dispute inquiries, please contact us at:

Email: support@posttoforever.com

Address: SAUERAPPLE LLC

PO Box 1222

Sugarloaf, CA 92386